A: By default all photographs (except for the images in the Squares and Panoramics galleries), have a 5:7 ratio. However, should you choose for example a 20×30 or a 40×60 print size, the image of your choice will be resized to fill the photo paper or printed on a larger paper so that the actual size of the image will always be what we indicate on the website.

In some cases this means that some parts of the image (at the top and bottom, or left and right) may be cropped if the image is a different shape to the print. We call this setting “crop”, however we limit the cropped areas to a minimum so your image will look as close as possible to what you chose from the website.

A: All our photo prints use museum quality Fuji Crystal Archive photographic paper, which gives unrivalled colour reproduction for a lifetime of viewing pleasure.
All our canvas prints use Fuji Fine Art Natural canvas, hand-stretched on a 2 cm. wide wooden frame, with the print continuing over the edges to give a major feeling of depth.

The canvases are sealed with a semi-matt varnish for extra protection and finished on the reverse with artist backing tape.

A: Our preferred finishing is Matt as it does the colours in the image more justice as well as giving more detail in the darker areas of an image.

A: Every computer monitor shows image colour and brightness in a different way, this depends on the settings you have applied to your screen.

For example, if your monitor brightness is set too high then the image will appear much brighter on screen than the final print.

For accurate colour reproduction it is advisable to view the images on a correctly calibrated monitor and to set your screen resolution to the highest setting.

For web-viewing purposes the images shown on the website have a much lower resolution (quality) than the actual print. This is because otherwise it would take light-years to load all the images and you would get bored of waiting for that to happen. This said, the final outcome of your print will be at the highest possible resolution and therefore, quality.

A: Steam or water will not damage the canvas or the print or the wooden frame in ‘normal’ bathroom conditions. Prolonged steam may lead to warping of the frame.

A: Basically a lightbox is a functional and convenient area of the website where you can store your favorite images during image selection, so that you can return to them at a later date. If you are not logged into our website, the lightbox is temporary. If you sign up for a free account with us you can create more permanent lightboxes to store your favourites from different collections for as long as you wish.

A: The cart (or shopping cart) is basically a virtual shopping basket, and allows you to buy mulitple items from our website. Once you have found an image or images that you would like to purchase, simply click on the “add to cart” button (which is always situated on the image of your choice). This will then transfer your items to the cart.

When you have made all your selections, you can check out and proceed to payment. To make your selection use the lightbox (see below).

A: To change the content of your cart, there are a number of things that you can do.

To empty your cart completely, go into the cart and simply click on the “Empty the cart” button.

If you want to make changes to any single item within the cart, you can do so by clicking the “Remove” link underneath the quantity box. This will remove the item from the cart and allow you to go back into the Galleries and make a new choice of image or adjust your choice of image size.

A: We have an automated system in place to ensure fast delivery, and this can make it difficult to change or cancel an order once it has been placed. If you do need to cancel or change an order, please use the “Contact” tab and send us an e-mail as quickly as possible. We will do what we can to help, but can’t promise that we will catch your order in time.

A: We have chosen PayPal as our preferred method of payment simply because PayPal is a safer, simpler way to send and receive money online.

It works like a virtual bank account, to which you can transfer money through your credit card, debit card or bank account. (This means you don’t have to enter you credit card details directly on a website when you make an online purchase.) Once you have put money in your PayPal account, you can then use this money to pay for purchases online.

It’s free to sign up for a PayPal account; fees charged are based on who you are sending funds to. Paypal is available worldwide and in all major currencies.

A: Yes you can, however to give our customers the best possible prices, we run a highly automated service and prefer that all payments are made online at the time of order using PayPal.

Should you not wish to pay on-line we can accepted payment by bank transfer, choose pay by bank transfer when you are in the payment options, We will then contact you with our bank transfer details.

Please note that the order will not be dispatched until the funds have cleared our bank account and additional charges may apply.

A: Yes, our site is open to all, irrespective of your home country. We deliver anywhere in the world. You should note however that postage and packing costs, and delivery times may increase for addresses outside the European union.

A: If you are expecting an order, consider the following points:

- Is it due yet?

Most small print orders and poster sized prints (placed before 4pm Monday to Friday) are delivered between 3-7 working days throughout Europe with a 7 days grace-period and up to a maximum of three weeks for the rest of the world. For canvas print orders, consider a maximum of 21 working days for production & delivery, worldwide.

- Has it been dispatched yet?

If we have posted it out to you then you would have received a dispatch confirmation email. This will let you know that your item is on its way and which dispatch method was used to send it. If it was sent by a trackable method then the tracking reference number will be in the e-mail.

- Will it fit through my letter box?

If your order was for poster prints it would have been posted in a tube which will most definitely not fit through a normal letter box. If you order was for enlargements or canvas then it would have been a larger package which wouldn’t fit through. It may be the case that the postman tried to deliver but no-one was in. If you suspect this please speak to your local post sorting office to see if they have taken it back there.

- The order was going to be delivered and I wasn’t in to sign for it.

Some of our dispatch methods require a signature on receipt. If you weren’t in to do this it may have gone back to the sorting office or depot. If in doubt please contact us and we will assist.

A: Larger items are sent by a trackable method, if this is the case we will forward details to you on dispatch of the item.

A: A missing or incorrect item in an order is an extremely rare problem for us. However, if you have an error in the order that you have received please contact us and we will remedy the situation. When contacting us please be sure to specify your order reference and details of what is missing or incorrect.

A: Our prints are packaged either in a flat carton box (for the smaller sizes) or rolled up in a strong carton tube. The canvases are packaged in a sturdy carton box..

A: We use very sturdy packaging to avoid damage in the post but it does happen on rare occasions.

If that is the case please contact us quoting your order reference and telling us exactly what products/which images are affected.

We do reserve the right to ask for items to be returned before replacement but that is not normally required.